PRIVACY POLICY

Effective Date: December 10, 2024

At DIVINEGEMCRAFT, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you visit our website https://divinegemcraft.com, make purchases, or use our services. By using our website or interacting with us, you consent to the collection and use of your personal data as described in this policy.

1. Information We Collect

We collect various types of personal information when you interact with our website or make purchases:

  • Personal Information: When you place an order, create an account, or contact customer support, we may collect your name, email address, shipping and billing address, phone number, and payment information.
  • Payment Information: To process payments, we collect payment details, including credit card numbers or other payment methods. This information is securely processed through trusted third-party payment processors. We do not store your credit card details on our servers.
  • Usage Data: We also collect non-personally identifiable information about how you use our website. This includes your IP address, browser type, device type, operating system, pages visited, and the time spent on our site. This helps us improve our website’s performance and enhance your browsing experience.
  • Cookies: We use cookies to improve your experience on our website. Cookies are small text files that are placed on your device to enable us to remember your preferences, analyze site traffic, and provide customized content. You can manage your cookie settings through your browser.

2. How We Use Your Information

The information we collect is used for several purposes:

  • Order Processing: We use your personal and payment information to process your orders, fulfill your requests, and provide customer service. This includes shipping your purchases and notifying you of any updates related to your order.
  • Customer Support: We use the information you provide to assist with inquiries, resolve issues, and offer support related to products or services. If you have any questions or concerns, we may use your information to respond promptly.
  • Marketing and Promotions: With your consent, we may send you promotional emails about new products, discounts, and special offers. You can opt-out of marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email or by contacting us directly.
  • Website Analytics and Improvement: We use data such as usage patterns and site interactions to improve our website’s design and functionality, ensuring that you have a better shopping experience.
  • Legal Obligations: We may also use your information to comply with legal requirements, enforce our terms of service, or respond to lawful requests from public authorities.

3. How We Protect Your Information

We take the protection of your information seriously and implement a variety of security measures to safeguard it:

  • Encryption: We use SSL (Secure Socket Layer) encryption to ensure that your personal and payment information is transmitted securely over the internet.
  • Data Storage: Personal data is stored in secure servers and is only accessible by authorized personnel who are responsible for processing your orders and providing customer service.
  • Third-Party Processors: We work with trusted third-party vendors to handle payment processing and shipping. These vendors are required to comply with strict privacy and security standards to protect your information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with third-party service providers (such as payment processors, shipping carriers, and customer support platforms) who assist us in fulfilling orders, processing payments, and providing customer service.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process (such as a subpoena) or to protect the rights, property, and safety of DIVINEGEMCRAFT, its customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party, but we will notify you before any such transfer.

5. Your Rights

You have the following rights with regard to your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: If any of your personal information is incorrect or outdated, you can request that we update it.
  • Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain the data.
  • Opt-Out: You may opt-out of marketing communications at any time by using the unsubscribe option or contacting us directly.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will revise the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

LAST REVISED: December 10, 2024