Privacy policy – divinegemcraft

Privacy Policy

Effective Date: January 15, 2025

At DIVINEGEMCRAFT, safeguarding your privacy and personal information is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website https://divinegemcraft.com, make purchases, or interact with us in any other way. By using our website or engaging with our services, you consent to the practices outlined in this policy. We are committed to ensuring that your personal information is handled with the utmost care and in accordance with applicable privacy laws.

1. Information We Collect

We collect a variety of personal information when you interact with our website, make a purchase, or communicate with us. This information helps us provide you with a seamless shopping experience and allows us to serve you better.

Personal Information:
When you place an order, create an account, or contact our customer support team, we collect personal details such as your name, email address, shipping and billing address, phone number, and payment information. This information is necessary to process orders, deliver products, and communicate with you effectively.
Payment Information:
To process payments securely, we collect payment information, including credit card details or other payment methods. All payment transactions are processed through trusted, third-party payment processors, and we do not store your sensitive payment information on our servers.
Usage Data:
In addition to personal information, we gather non-personally identifiable data, including your IP address, browser type, operating system, device type, pages visited, and the duration of your visit. This data helps us analyze website performance and enhance your user experience.
Cookies:
We use cookies to improve your browsing experience and provide a personalized shopping environment. Cookies are small text files placed on your device that allow us to remember preferences, analyze site traffic, and offer customized content. You can manage or disable cookies via your browser settings if you prefer not to use them.

2. How We Use Your Information

The information we collect from you is used for several key purposes:

Order Processing:
We use your personal and payment information to process and fulfill your orders, provide customer service, and notify you of order status updates. This ensures that you receive the products you’ve purchased in a timely manner.
Customer Support:
We utilize your provided information to address inquiries, resolve issues, and offer support for products or services. If you have any questions or concerns, we may use your data to respond promptly and assist you effectively.
Marketing and Promotions:
With your consent, we may send you marketing emails about new products, upcoming promotions, and special offers. You can opt out of these communications at any time by clicking the “unsubscribe” link included in our emails or by directly contacting us.
Website Improvement:
We analyze usage patterns and interactions on our website to continuously improve its design and functionality. This helps us provide a better user experience, enhance navigation, and optimize your shopping journey.
Legal Compliance:
Your information may be used to comply with legal obligations, enforce our terms of service, and respond to lawful requests from public authorities.

3. How We Protect Your Information

We take comprehensive security measures to safeguard your personal information:

Encryption:
All sensitive personal and payment data is transmitted securely through SSL (Secure Socket Layer) encryption, ensuring your information is protected during online transactions.
Data Storage:
Personal data is stored on secure servers, and access is limited to authorized personnel who need it for order processing, customer service, or related business operations.
Third-Party Processors:
We collaborate with trusted third-party service providers for payment processing, shipping, and customer support. These vendors are required to adhere to strict privacy and security standards to protect your data.

4. Sharing Your Information

We value your privacy and will never sell or rent your personal data to third parties. However, we may share your information in certain situations:

Service Providers:
We may share your information with trusted third-party partners, such as payment processors, shipping carriers, and customer support platforms, who assist us in processing orders, managing payments, and providing services.
Legal Compliance:
In some cases, we may be required to disclose your information in response to legal requests, such as subpoenas or court orders, or to protect the rights, safety, and property of DIVINEGEMCRAFT, our customers, or others.
Business Transfers:
If DIVINEGEMCRAFT undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring party. In such cases, we will notify you in advance of any such transfer, and the new party will be bound by this Privacy Policy.

5. Your Rights

As an individual whose data we collect, you have the following rights:

Access:
You may request access to the personal information we hold about you. We will provide you with a copy of your data upon request, subject to any applicable restrictions.
Correction:
If any of your personal information is inaccurate or outdated, you have the right to request that we update or correct it.
Deletion:
You may request the deletion of your personal information, subject to any legal or business obligations we may have to retain your data.
Opt-Out:
You have the right to opt-out of receiving marketing communications at any time. You can unsubscribe from our emails via the “unsubscribe” link or by contacting us directly.

6. Changes to This Privacy Policy

We may update or modify this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the “Effective Date” at the top revised accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

LAST REVISED: January 15, 2025

If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact us at:

DIVINEGEMCRAFT
Street Address: 195 Lynda St, Mount Airy, North Carolina (NC)
Phone Number: (336) 719-2764
Email: contact@divinegemcraft.com