TERMS AND CONDITIONS
Effective Date: January 15, 2025
Welcome to DIVINEGEMCRAFT! These Terms and Conditions (“Terms”) govern your access to and use of our website https://divinegemcraft.com and any associated services provided through the site. By accessing our website, placing an order, or using our services, you agree to comply with these Terms. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing and using our website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should refrain from using our website and purchasing products from us.
2. Product Information and Availability
Product Descriptions: While we strive to provide accurate product descriptions, images, and pricing information, we do not guarantee the accuracy, completeness, or reliability of any product information. Errors may occur, and we reserve the right to correct any such errors at our discretion, without prior notice.
Product Availability: All products listed on our website are subject to availability. Although we regularly update our inventory, there may be instances where a product is unavailable after an order is placed. If this occurs, we will notify you immediately and offer alternatives, backordering options, or a full refund.
3. Placing an Order
Order Process: To place an order, you must provide accurate and complete information, including your name, shipping address, payment details, and other necessary data. After submitting your order, we will send you an order confirmation email acknowledging receipt of your order. Please note that this does not confirm acceptance of your order.
Order Acceptance: Orders are considered accepted only after they have been processed, packed, and shipped. We reserve the right to refuse or cancel any order at our discretion, including orders with pricing errors, inaccurate product details, or suspicious payment activity.
Modifications to Orders: Once your order is confirmed and payment is processed, modifications may not be possible. Please review your order details carefully before completing the purchase. If you need to make changes, contact us immediately, and we will do our best to accommodate your request.
4. Payment Terms
Accepted Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. By providing payment details, you authorize us to charge the applicable amount for the products you order.
Currency: All transactions on our website are processed in USD. If you are shopping from outside the United States, your payment method may incur additional conversion fees, which are beyond our control.
Payment Security: We use industry-standard encryption technology to secure your payment information. However, we are not responsible for any issues or unauthorized transactions resulting from the use of third-party payment processors.
5. Shipping and Delivery
Shipping Policy: We offer various shipping options for both domestic and international customers. Shipping fees and estimated delivery times will be displayed at checkout based on your location and selected shipping method. Delivery times are estimates and may vary due to external factors, including carrier delays.
Order Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
International Shipping: For international orders, customers are responsible for paying any customs fees, taxes, or import duties. These fees are not included in the purchase price and will be assessed at the time of delivery. DIVINEGEMCRAFT is not responsible for delays caused by customs processing.
6. Returns and Refunds
Return Policy: We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition.
Return Process: To initiate a return, please contact our customer service team at contact@divinegemcraft.com with your order number and reason for the return. We will provide you with a return authorization number and return instructions. Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Refunds typically take 5-10 business days to process, depending on your payment provider. Please note that shipping fees are non-refundable.
7. Intellectual Property
Ownership of Content: All content on the DIVINEGEMCRAFT website, including text, images, graphics, logos, trademarks, and videos, is the property of DIVINEGEMCRAFT or its licensors. You may not use, reproduce, modify, or distribute any of this content without prior written permission from us.
Trademarks: The trademarks, service marks, and logos displayed on our website are registered or unregistered trademarks of DIVINEGEMCRAFT. You are prohibited from using these trademarks without our prior written consent.
8. Limitation of Liability
General Disclaimer: To the fullest extent permitted by law, DIVINEGEMCRAFT disclaims all warranties, whether express or implied, regarding the products sold on our website. We are not liable for any damages or losses resulting from the use of our products, whether direct, indirect, incidental, or consequential.
Limitation of Liability: The maximum liability of DIVINEGEMCRAFT for any claim arising from your purchase is limited to the amount paid for the product. We are not liable for any damages beyond this amount, including but not limited to loss of profits, loss of use, or any indirect damages.
9. Privacy and Data Security
Privacy Protection: We are committed to protecting your privacy. All personal data collected is handled in accordance with our Privacy Policy. We take reasonable precautions to safeguard your personal and payment information through encryption and other security measures.
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy. You may request the deletion of your personal data at any time by contacting us.
10. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of the state of North Carolina, United States, without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising from these Terms or your use of our website will be resolved through binding arbitration. If a dispute cannot be resolved informally, arbitration will take place in Mount Airy, North Carolina. By agreeing to these Terms, you waive your right to participate in any class action lawsuit related to the use of our website or services.
11. Changes to Terms and Conditions
We reserve the right to update, modify, or change these Terms at any time. Any changes will be posted on our website, and the Effective Date will be updated accordingly. We encourage you to review these Terms periodically. By continuing to use our website after changes are made, you accept the updated Terms.
LAST REVISED: January 15, 2025
