SALES POLICY

Effective Date: January 15, 2025

At DIVINEGEMCRAFT, we are committed to providing our customers with a seamless and exceptional shopping experience. Our Sales Policy outlines the terms and conditions for purchasing our high-quality jewelry through our website, https://divinegemcraft.com. By placing an order with us, you agree to abide by the terms outlined in this policy. Please take the time to read through this document to fully understand the processes and conditions involved in your purchase.

1. Product Availability

At DIVINEGEMCRAFT, we strive to ensure that all items listed on our website are available for purchase. However, product availability may change due to high demand, supply chain delays, or unforeseen circumstances. While we regularly update our website to reflect accurate inventory levels, there may be instances when a product is out of stock after you place an order.

  • In-Stock Products: If an item is available for purchase, we will make every effort to ship it promptly. However, should the product become unavailable after your purchase, we will notify you immediately and offer alternatives or a full refund.

  • Out-of-Stock Items: If the item you’ve ordered is out of stock, we will inform you promptly. You will be offered options such as backordering the product, a similar alternative, or the option to cancel your order with a full refund.

2. Pricing

DIVINEGEMCRAFT strives to ensure that all prices on our website are accurate at the time of purchase. However, errors in pricing may occasionally occur due to human or technical error.

  • Price Accuracy: All product prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors at any time, even after an order has been placed. If such an error occurs, we will notify you and allow you the option to confirm your order at the corrected price or cancel the order for a full refund.

  • Price Changes: Prices are regularly reviewed and adjusted to reflect market conditions. If an item you purchased experiences a price change post-purchase, the original transaction amount will be honored.

  • Sales and Promotions: From time to time, we offer discounts and special promotions. These offers are subject to specific terms and conditions, such as start and end dates, applicable items, and exclusions. We reserve the right to cancel or modify promotions without prior notice.

3. Payment Methods

Accepted Payment Methods: We accept a variety of secure payment options for your convenience, including:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards
  • PayPal
  • Other trusted payment processors

Payment Authorization: Upon placing an order, we will verify your payment information and authorize the transaction. Once payment is successfully processed, your order will proceed to the fulfillment stage. If there are any issues with your payment (e.g., insufficient funds or expired card), your order will be delayed or canceled.

Billing Information: You agree to provide accurate and complete billing information. Should we find discrepancies with the provided details, we may contact you for clarification. Failure to provide accurate billing information may result in a delay or cancellation of your order.

4. Order Processing

Order Confirmation: Once your order is placed, you will receive an email confirming the receipt of your order. Please note that this is an acknowledgment of your order, not a guarantee of its processing.

Order Processing Time: Orders are typically processed within 1-2 business days. However, during peak times (such as holidays or sales events), processing may take longer. You will receive a shipping confirmation email once your order has been dispatched.

Order Acceptance: Orders are considered accepted once they have been processed, shipped, and the order confirmation email has been sent. We reserve the right to cancel or refuse any order at our discretion, especially if there are issues with availability, pricing errors, or potential fraudulent activity.

5. Shipping and Delivery

Shipping Options: We offer a variety of shipping methods based on your location and the size of your order. Our shipping options include standard, expedited, and international shipping.

Shipping Costs: Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Orders above a specific threshold may qualify for free standard shipping. The exact shipping cost will be provided before you finalize your purchase.

Order Tracking: Upon shipping, you will receive an email with your tracking information, allowing you to monitor the status of your delivery.

Shipping Delays: While we aim to fulfill all orders within the estimated timeframes, we are not responsible for delays caused by third-party carriers, extreme weather conditions, or other factors beyond our control. If you experience delays, please contact customer support for assistance.

6. International Orders

We offer international shipping to select countries. International shipping costs are calculated at checkout and vary depending on your location, the weight of your order, and the selected shipping method. Please note that any customs duties, taxes, or import fees imposed by your country will be your responsibility.

Customs and Import Fees: International shipments may be subject to additional charges such as customs duties and taxes. These charges are not included in the product price or shipping costs and are the responsibility of the customer. Please contact your local customs office for further details regarding any applicable fees.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return policy for eligible products. The item must meet the following conditions:

  • Be unused, in its original packaging, with all tags and labels intact.

Return Process: To initiate a return, please email us at contact@divinegemcraft.com with your order number and reason for the return. Our customer service team will provide you with return instructions and a Return Authorization Number (RAN).

Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

Refunds: Once the returned item is received and inspected, we will process your refund to the original payment method. Please note that shipping fees are non-refundable. Refunds may take several business days to appear on your statement depending on your payment provider.

8. Customer Service

Our customer service team is here to assist you with any questions or concerns you may have regarding your order, shipping, payment, or products. You can reach us via email at contact@divinegemcraft.com or call us at (336) 719-2764.

LAST REVISED: January 15, 2025

Thank you for choosing DIVINEGEMCRAFT. We are committed to ensuring your satisfaction with every order.