TERMS AND CONDITIONS

Effective Date: December 10, 2024

Welcome to DIVINEGEMCRAFT! These Terms and Conditions (“Terms”) govern your access to and use of our website https://divinegemcraft.com and any services provided through the site. By visiting our website, making a purchase, or using any of our services, you agree to comply with and be bound by these Terms. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing and using our website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not use our website or purchase products from us.

2. Product Information and Availability

  • Product Descriptions: We make every effort to provide accurate and up-to-date product descriptions, images, and pricing information on our website. However, we do not guarantee the accuracy, completeness, or reliability of any product information. Errors may occur, and we reserve the right to correct them at any time without prior notice.

  • Product Availability: All products listed on our website are subject to availability. While we strive to keep our inventory updated, items may occasionally go out of stock. If a product you ordered is unavailable, we will notify you immediately. In such cases, we may offer an alternative, a backordering option, or a full refund.

3. Placing an Order

  • Order Process: To place an order, you must provide accurate and complete information, including your name, shipping address, payment details, and any other required data. Once your order has been placed, we will send you an email confirmation acknowledging receipt of your order. This does not constitute an acceptance of your order.

  • Order Acceptance: Your order is considered accepted only after it has been processed, packed, and shipped. We reserve the right to refuse or cancel any order at our discretion, including orders that contain pricing errors, inaccurate product information, or suspicious payment activities.

  • Modifications to Orders: Once an order has been confirmed and payment has been processed, modifications are not guaranteed. Please double-check all details before completing your order. If you need to make a change to your order, contact us immediately, and we will do our best to accommodate your request.

4. Payment Terms

  • Accepted Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. By providing payment information, you authorize us to charge the applicable amount for the products you order.

  • Currency: All transactions on our website are processed in USD. If you are shopping from outside the United States, your payment method may incur additional conversion fees, which are beyond our control.

  • Payment Security: We use industry-standard encryption technology to protect your payment information. However, we are not responsible for any issues or unauthorized transactions resulting from the use of third-party payment processors.

5. Shipping and Delivery

  • Shipping Policy: We offer various shipping options to customers within the United States and internationally. Shipping fees and estimated delivery times will be displayed at checkout based on your location and selected shipping method. Please note that delivery times are estimates and may vary due to external factors, including carrier delays.

  • Order Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

  • International Shipping: For international orders, customs fees, taxes, and import duties are the responsibility of the customer. These fees are not included in the purchase price and will be assessed upon delivery. DIVINEGEMCRAFT is not responsible for any delays caused by customs processing.

6. Returns and Refunds

  • Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return window of 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition.

  • Return Process: To initiate a return, please contact our customer service team at contact@divinegemcraft.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

  • Refunds: Once we receive the returned item and confirm that it meets our return criteria, we will issue a refund to the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider. Shipping costs are non-refundable.

7. Intellectual Property

  • Ownership of Content: All content on the DIVINEGEMCRAFT website, including but not limited to text, images, graphics, logos, trademarks, and videos, is the property of DIVINEGEMCRAFT or its licensors. You may not use, reproduce, modify, or distribute any of this content without prior written permission from us.

  • Trademarks: The trademarks, service marks, and logos used and displayed on our website are registered or unregistered trademarks of DIVINEGEMCRAFT. You are prohibited from using these trademarks without prior written consent.

8. Limitation of Liability

  • General Disclaimer: To the fullest extent permitted by law, DIVINEGEMCRAFT disclaims all warranties, express or implied, regarding the products sold through our website. We are not responsible for any damages or loss that may arise from the use of our products, whether direct, indirect, incidental, or consequential.

  • Limitation of Liability: DIVINEGEMCRAFT’s liability for any claim related to your purchase is limited to the amount paid for the product. We are not liable for any damages beyond this amount, including but not limited to loss of profits, loss of use, or any indirect damages.

9. Privacy and Data Security

  • Privacy Protection: We are committed to protecting your privacy. All personal data we collect is handled in accordance with our Privacy Policy. We take reasonable precautions to safeguard your personal and payment information through secure encryption methods.

  • Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy. You can contact us at any time to request the deletion of your personal information.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the state of North Carolina, United States, without regard to its conflict of laws principles.

  • Dispute Resolution: Any disputes arising from or related to these Terms shall be resolved through binding arbitration. If a dispute cannot be resolved through informal means, arbitration will take place in Mount Airy, North Carolina. By agreeing to these Terms, you waive the right to participate in any class action lawsuit related to your use of our website or services.

11. Changes to Terms and Conditions

We reserve the right to update, modify, or change these Terms at any time. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly. It is your responsibility to review these Terms periodically. By continuing to use our website after changes are made, you accept the updated Terms.