SALES POLICY

Effective Date: December 10, 2024

At DIVINEGEMCRAFT, we are committed to providing high-quality products and a seamless shopping experience for our customers. This Sales Policy outlines our guidelines and terms for purchasing products from our website https://divinegemcraft.com. By placing an order with us, you agree to the terms set forth in this policy.

1. Product Availability

  • In-Stock Products: We strive to ensure that all products listed on our website are available for purchase. However, product availability may change due to high demand, supply chain issues, or other unforeseen circumstances. While we update our website regularly, there may be instances when a product is unavailable after your order has been placed. In such cases, we will notify you as soon as possible and offer alternatives, backordering options, or a full refund if desired.

  • Out-of-Stock Items: In the event that an item you have ordered is out of stock, we will make every attempt to notify you promptly. You may be offered a similar product, an estimated restock date, or the option to cancel your order and receive a refund.

2. Pricing

  • Price Accuracy: All prices on our website are in USD and are subject to change without notice. We aim to ensure that all product prices, shipping rates, and taxes are correct at the time of purchase. However, errors in pricing may occasionally occur due to technical or human error.

  • Price Changes: Prices on the website are updated regularly to reflect accurate information and market conditions. If an item is purchased and a price error occurs, we reserve the right to either cancel the order or notify the customer of the correct price before processing the payment.

  • Sales and Promotions: From time to time, DIVINEGEMCRAFT may offer discounts, sales, or promotional offers. These promotions are subject to specific terms and conditions, including start and end dates, applicable product categories, and exclusions. We reserve the right to cancel or change promotions at any time without notice.

3. Payment Methods

  • Accepted Payment Methods: We accept a variety of payment methods, including but not limited to:

    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • Debit Cards
    • PayPal
    • Other secure payment gateways

  • Payment Authorization: Once you place an order, we will verify the payment and secure the transaction. Your payment will be processed immediately or within a few hours, depending on the chosen payment method. If there is an issue with your payment, such as insufficient funds or an expired card, your order will be canceled or held until the issue is resolved.

  • Billing Information: When placing an order, you agree to provide accurate billing information. If the billing information you provide is incorrect or insufficient, we may contact you for clarification, or your order may be delayed.

4. Order Processing

  • Order Confirmation: After placing an order on our website, you will receive an email confirming the receipt of your order. This confirmation email serves as acknowledgment that we have received your order, but it does not confirm that the order has been processed.

  • Order Processing Time: All orders are processed within 1-2 business days. However, during high-demand periods or promotions, processing times may take longer. Once your order is processed, you will receive a shipment confirmation email with tracking information.

  • Order Acceptance: Orders are not considered accepted until they have been processed, shipped, and an order confirmation has been sent to you. We reserve the right to refuse or cancel any order, at our discretion, due to product availability issues, pricing errors, or suspected fraudulent activity. If an order is canceled after payment is made, a full refund will be issued to the original payment method.

5. Shipping and Delivery

  • Shipping Options: We offer a range of shipping methods based on your location and the size of your order. Standard shipping, expedited shipping, and international shipping options are available. Shipping rates are calculated at checkout based on the weight and destination of the package.

  • Shipping Costs: Shipping costs are calculated based on the shipping method you choose and the location of the delivery. We offer free standard shipping on orders above a certain threshold. Specific thresholds and shipping rates are listed on our website at checkout.

  • Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the shipping carrier’s website.

  • Shipping Delays: While we aim to deliver orders within the estimated delivery times, we are not responsible for shipping delays caused by third-party carriers, weather conditions, or other circumstances beyond our control. If your order is delayed, please contact customer support for assistance.

6. International Orders

  • International Shipping: We offer international shipping to select countries. Shipping costs for international orders are calculated at checkout based on the destination, weight of the items, and shipping method. Please note that customs duties, taxes, and other import fees are the responsibility of the customer.

  • Customs and Import Fees: International shipments may be subject to customs duties, taxes, and other import fees. These fees are not included in the purchase price or shipping costs and are the responsibility of the customer. Please check with your local customs office for more information on any additional charges.

7. Returns and Exchanges

  • Return Policy: We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 30 days of receipt. The item must be unused, in its original condition, and in its original packaging.

  • Return Process: To initiate a return, please contact us at contact@divinegemcraft.com with your order number and the reason for the return. We will provide you with return instructions and a return authorization number. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.

  • Exchanges: If you wish to exchange an item for a different size or style, please follow the same return process and place a new order for the replacement item. Return items must be in new and unused condition.

  • Refunds: Once your returned item is received and inspected, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable. Refunds may take several business days to appear in your account, depending on your payment provider.

8. Customer Service

Our customer service team is available to assist you with any questions or concerns regarding your order, payment, shipping, or products. You can contact us via email at contact@divinegemcraft.com or call us at (336) 719-2764. We are happy to help and will respond as quickly as possible.