SHIPPING POLICY
Effective Date: January 15, 2025
At DIVINEGEMCRAFT, we are committed to providing a seamless shopping experience with fast, reliable, and secure shipping options. Below is a comprehensive outline of our shipping terms and conditions designed to ensure that your purchases are delivered on time and with the utmost care.
1. Shipping Options and Costs
We offer a wide range of shipping methods to accommodate the varying needs of our customers. Our shipping options include:
- Standard Shipping: Our most economical option, with delivery typically within 5-7 business days for orders within the United States.
- Expedited Shipping: If you need your order quickly, choose expedited shipping for delivery within 2-3 business days.
- International Shipping: We offer international shipping to select countries. International shipping times and costs will vary based on your destination and the size of your order.
Shipping costs will be calculated at checkout based on the size, weight, and destination of your order. You will be provided with a detailed breakdown of the shipping charges before completing your purchase, so you can select the option that best fits your needs.
2. Processing Time
Upon receiving your order, we begin processing it promptly to ensure fast shipping. All orders are typically processed within 1-2 business days after payment confirmation. However, during peak seasons or promotional events, processing may take longer.
Please note that orders placed on weekends or during holidays will be processed the following business day. Once your order has been processed and shipped, you will receive a shipment confirmation email with tracking information.
3. Delivery Time
Estimated delivery times vary based on the shipping method selected and the destination. Below are the general delivery timeframes:
- Standard Shipping: Estimated to arrive within 5-7 business days for domestic orders in the United States.
- Expedited Shipping: Estimated delivery within 2-3 business days for orders within the United States.
- International Shipping: Delivery times for international shipments can vary significantly based on the destination. Typically, international shipping can take anywhere from 7-21 business days depending on the country, customs processing, and the chosen shipping method.
While we strive to meet these delivery times, please note that they are only estimates and can be affected by factors beyond our control such as weather conditions, customs processing, or third-party carrier delays.
4. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to track the progress of your order via the shipping carrier’s website. If you have any issues with tracking or need assistance locating your package, please do not hesitate to contact our customer service team, and we will be happy to assist you.
5. International Shipping
We are proud to offer international shipping to customers in select countries around the world. International shipping costs are calculated based on your order’s size, weight, and the shipping destination, and will be shown at checkout.
Please Note:
- Customs Duties, Taxes, and Import Fees: International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These fees are not included in the price of the product or the shipping cost and will be assessed by the customs authority of the destination country. We recommend contacting your local customs office for further details regarding potential import fees or restrictions.
- Delivery Times: International shipping delivery times can vary depending on the destination country, and may take longer due to customs processing or other factors outside of our control.
6. Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances can occasionally cause delays. Weather conditions, third-party carrier issues, or customs processing (for international orders) can all affect delivery times.
If your order is delayed, please be assured that we are actively working to resolve any issues with the carrier. If you experience a delay, please contact our customer support team for further assistance. We will provide updates and work with you to ensure your order reaches you as soon as possible.
7. Shipping Restrictions
To ensure safe and successful delivery of your order, please note the following shipping restrictions:
- We do not ship to P.O. Boxes, APO/FPO addresses, or similar locations.
- We reserve the right to refuse shipment to certain regions or locations due to delivery restrictions, carrier limitations, or other logistical challenges. In the event that we are unable to fulfill your order due to shipping restrictions, we will notify you promptly and offer a full refund or alternative shipping options.
8. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. This includes correct street address, apartment or suite numbers (if applicable), city, state, postal code, and country. We cannot be held responsible for delays or delivery failures caused by incorrect or incomplete address information.
9. Changes to Shipping Policy
At DIVINEGEMCRAFT, we are always looking for ways to improve our services. As such, we reserve the right to modify, update, or change this shipping policy at any time. If any changes are made, they will be posted on our website, and the Effective Date at the top of the page will be updated accordingly. We encourage you to review our policy regularly for any updates.
We take great pride in delivering our products to you with care and efficiency. Should you have any questions or concerns regarding your shipping, please do not hesitate to contact our customer service team. We are here to help and will respond to all inquiries as quickly as possible.
LAST REVISED: January 15, 2025
